What are some things to consider when choosing a contractor?

Confirm their license status and complaint history. In Connecticut this can be done through the link to The Connecticut Department of Consumer Protection at www.dcpaccess.state.ct.us/hic.htm.  Another source for information on Connecticut businesses is the Better Business Bureau’s website www.connecticut.bbb.org .

Ask for insurance certificates and confirm with the insurance company that the policies are current.

Do they belong to any trade associations?  A pool builder who belongs to a trade association has an interest and has made a commitment to their industry. Most trade associations offer members educational information and the opportunity to explore the latest trends and practices. Members are asked to abide by a code of ethics and to uphold professional standards. The primary organization for pool builders in this country is The Association of Pool and Spa Professionals. Go to www.theAPSP.org for information on pool builders in your area.

Connecticut pool companies should also have a SP1 licensed tradesman on staff as apposed to simply a Home Improvement Contractor. To obtain this SP1 license, one must provide proof of apprenticeship or completion of an approved training program in the swimming pool industry.

What are some things to consider about scheduling?

Beware of the contractor that promises you that your pool will be completed by a specific date.  There is hardly a week that goes by in the swimming pool installation season where something doesn’t happen that can affect the completion of a pool.  Weather can be a very serious setback that we obviously have no control over.  Equipment can break down.  Employees can call in sick or have a family emergency.  There can be permit or site issues that arise.  And the pools themselves can be defective or have missing parts.  For these many reasons we have found it most productive to actually only schedule our crews for a four day week.  Most of the crews work 5 or 6 days a week and what this does is ensure that we are always taking into account the potential setbacks that may occur and  it gives us a better chance of completing your pool earlier that expected rather than later. This makes for a better experience for our customers and crews.  But it also means that when you call Tolis and Associates to schedule the installation of your pool, we will be giving you a “week of” completion date.  And we schedule our installs in the order in which we receive the deposits and signed contracts from our customers.  On the Thursday or Friday of the week prior to your week of installation you will receive a call from our office to schedule the first phase of construction which is the dig and sand delivery.  Typically within a few days of the dig completion, the installation crew will arrive to finish the pool.  The day before each phase you will receive a confirmation call from the office or crew chief.    

Because of this successful way of scheduling it is not unusual for us to get ahead of schedule.  For this reason it is always a good idea for our customers to be as prepared as possible, as early as possible after sending us their contract.  This way if we call to move up your install dates, you will be ready to take advantage of this opening in our schedule. 

What kind of access to the back yard is necessary?

Access to the back yard for the equipment is very important: 7 feet of width is needed for the bobcat and 11 feet of width for the dump truck.  When deciding how you would like the equipment to reach the site, consider that tire marks are likely.  If the ground is very soft, deep tracks may result.  The homeowner is responsible for repairing any lawn damage.  If this is a concern, we can plank the lawn for $100 per 100 feet.  If you are getting a sand bottom (with planking) or the Dump truck cannot access the back yard or you would rather it did not, we can machine the sand to the pool site.  This charge will be $30-$90 depending on your pool size.  To save this machining charge, homeowners have the option to move the sand themselves.  Keep in mind that this is 3-8 tons of sand, plan on 2-3 hours of work time.

 access1 access2

Are Sprinklers an issue?

All sprinkler heads should be flagged and any heads and lines should be removed from the dig area prior to the digger’s arrival.  Add 4-6 ft to the diameter of the pool to figure the dig area. Adjust remaining heads so they do not spray the pool.           

How is a pool installed on a sloped yard?

We can give you an estimated price to level the site by how far off you think it is.

Below are some examples of how we installed pools in some off level yards and some ways customer landscaped around their pools. This is a service we can also provide.

If you would like a more accurate measurement, you can use following method.

Mark off the pool area (paint a circle for round or mark with four stakes a rectangle the dimensions of your oval pool).  Have someone step on a string were the yard is the highest (do this two feet further out from the center of the pool than the pool wall in order to compensate for the extra area we will be digging).   Bring the string to the lowest part of the pool site and add two feet.  Hold the string level and measure how high off the ground it is.  A $1 line level will make this much more accurate.

What are some landscaping options?

Using a railroad tie to trim high side then sloping the dirt down to save the expense of building a wall.


Walls on both the high and low sides     


8 ft off level site with Tie Wall   


Later attached deck


Using plastic edging on sloped site- consult us and your building inspector to make sure this is done in a manor that is safe for your children as well as controlling wash out


Using plastic edging on a flat yard                           


Using Railroad tie edging on a flat yard

Our excavator will measure this when he arrives and the final price will be adjusted accordingly.

What is a buttress?

Some oval pools have bracing on the straight sides that extend out 3ft from the side of the pool.  We typically over dig the pool two feet from the pool wall.  If you have a three foot buttress we will dig four to five feet from the pool wall in the buttress area.  Some pools without buttresses still have a piece at ground level that extends out 3ft. Our digger usually arrives a few days before the installation crew and needs this information ahead of time.  Pools with short or no apparent buttresses have an additional structure that needs to be installed under the pool.  This substructure requires additional labor which will be calculated into the proposal.  Sometimes the outline of these parts can be visible through the sand.  This won’t harm the liner.  However, if this is a concern, we would suggest that you consider one of our pool base options.   


Oval pool with short buttress    

butt3 Oval pool with 3ft buttress


Oval pool with short buttress and extended frame

Round Pool Deck Types


Most decked round pools come with 2 piece fan decks.  Our round decked pool prices are for this type of deck.  If your pool has additional panels, there is an additional charge for the installation of the extra panels.

2 piece fan deck.  Enter 2 panels.


This is a square deck on a round pool.  Enter 4 panels.
This pool also has a walk deck which is additional

Oval Deck Types

Oval pools can have decks along the straight side (side decks) or on the end (end decks).

Stake and label the location of the deck so that the digger can excavate the area for the deck.

An end deck has twice the panels of a side deck which requires extra labor.  If your pool has an end deck, check this box and this labor will be figured into the quote.

**Remember to stake and label the deck location when you mark out the pool location.


End Deck


Side Deck

What is a slatt wall?

Some Esther Williams and Johnny Weismuller pools come with a slat wall as opposed to a rolled wall.  A rolled wall pool comes in one piece that is unrolled and seamed together with a row of bolts.  A slat wall pool comes in hundreds of interlocking pieces that make it by far the strongest wall available, but also adds labor that will be figured into this quote.

What is wall foam?

A 1/4″ sheet of foam is placed on the wall, providing a barrier between the sand cove and the wall, reducing corrosion to this area of the wall, extending the life of the pool. It also cushions the liner, reducing wear and the ability to puncture the liner. Prices range from $60 to $150 depending on the pool size.

What options are available for the pool’s base?

The standard pool base that is quoted is a sand base that we have used successfully on thousands of pools.  There are some improved base options that warrant strong consideration. We need to know before the pool is dug which base you would like.

If you have purchased an oval pool with no braces there is an additional item to consider. In order to compensate for removing the braces, extra frame work is added under the pool.  The outline of these parts can become visible under the liner.  It usually does not affect the life of the liner.  However, if this happens you should have an installer inspect it to confirm this.  The optional bases give much better protection against this.

We have found that 9 out 10 times damage to a liner happens from someone or something inside the pool.  Because our foam base offers the best protection from this type of damage, more than half our customers choose this option.  If, however, you have unusually rocky, wet or heavily rooted soil you should consider the vermiculite base.  The truly ultimate base would be to put the foam over the concrete.

Keep in mind that the cost of adding these base options to your initial installation is less than the cost of a liner change ($500 – $1000).  Having either of these bases should save you at least one liner change over the life of the pool.     

What is the foam base?

Besides adding to the overall comfort of your pool, the foam pad base will also provide a layer of smooth resilient foam like no other product on the market.  The foam pad base is closed cell foam that has been designed to withstand years of use. The air pockets help to keep your pool’s liner safe from objects that can destroy it, while giving the pool owner the softest and most consistent bottom.  All pads are ½’’ in thickness. Also because it is a solid material it cannot wash out like other base options. The

warranty on our foam base covers this. Washout is particularly common in slopped yards when water from the rest of the yard or the house gutters is directed toward the pool.  Washout can also happen when a filter hose fails or when a liner develops a leak and can be quite extreme in the case of a liner seam split. If you are considering purchasing this material from another company, ask for a sample and be sure they are supplying the triangular cove pieces as well. There are considerable differences in the materials suppliers sell for this purpose. Because of how thick this material is small channels some times form where we seam the foam together. We warrantee this will not harm the liner and have had nothing but great feedback from customers that have gone with this option.

Here are some of the many benefits of a foam pad base:

Gives years of a soft sturdy bottom to your pool.

Fewer wrinkles in liner during initial installation

Protects liner from harmful objects and conditions

Considerable Improved Protection Against:

Tree roots and grass penetrating the liner

Rocks pushing up through the liner

Washout from liner failure

What is the vermiculite base?

By mixing vermiculite with portland cement, it becomes an insulating concrete that can be troweled to a non-abrasive smoother finish than a sand base, adding years of life to your pool. It is flexible enough to move with the frost yet dense enough that the occurrence of footprints is rare, which is not the case with sand or clay.

Here are some of the many benefits of a vermiculite pool base:

We guarantee a firm, permanent base that won’t wash out.  Sand and clay wash out easily.  Most contractors will not cover this type of damage under their warrantees.  Washout is particularly common in slopped yards when water from the rest of the yard or the house gutters is directed toward the pool.  Washout can also happen when a filter hose fails or when a liner develops a leak and can be quite extreme in the case of a liner seam split.  This should cause extra concern if your pool is above yours or your neighbor’s home.  When a liner gets a small tear, water begins to leak near the wall of the pool.  This can wash sand out from underneath the liner, causing the liner to stretch. Meanwhile, the tear gets bigger causing a larger hole in the ground.  It is this kind of leak that can cause considerable damage to the area surrounding the pool.  When over 50 tons of water starts to move, it can cause quite a bit of damage.

A Vermiculite pool base will control root, stone & grass intrusion much better than sand and clay.

Recently wooded areas that have heavily rooted or stony soil should give this type of base extra consideration.  This base should also be considered if the pool area tends to stay wet for long periods.

Some types of oval pools have substructures under the liner that allow sand and clay to settle around these parts.  This settling shows up as sink areas under the liner.  Ask the contractors you are considering if their warrantee covers this.  We guarantee that vermiculite concrete will hold its shape against this type of settling.

Liner replacement is less expensive with this type of base.  Sand and clay bases have to be raked and repacked after the old liner is removed, which increases the time the job takes by up to 30%.  With a vermiculite pool base, we give a $100 credit on every liner change for the life of the pool.  When averaging the cost over the life of the pool, it should be no more than $20 a year for a considerably more stable foundation.

What is a Walk Deck?


Some decked pools come with a walk around deck.  Check this box if your pool has this walk deck

Can excavated material be hauled away?

When we dig the pool, the sod is piled at a location marked by the customer within 50’ of the pool.  If you would like, we can haul the sod away.  This is charged by the load.  One load removes all the sod from most pools and the majority of it from the larger ones.  Please be aware that some rocks and small piles of dirt may be left behind after the pool is completed.  The homeowner can most often take care of this final ‘clean-up’.  If however you need us to remove all left over earth materials, we can do this for the charge of an additional load.  Keep in mind the price for the dump truck hauling services is the same whether we haul 8 tons or 2 wheelbarrows full. 

We need 48 hours notice if you would like hauling in order to arrange the schedule so that the truck arrives empty (typically it carries sand for 2 or 3 pools).

If the dump truck cannot get to the pool site, the access charge to bring the sod to the street is the same as bringing the sand to the pool. 

What is the difference between a beaded or overlap liner?

We need to now what type of liner you have.


A Beaded or Hung liner hang from a track under the top rail.



An overlap liner goes on the over the wall with the top track over the liner. Sometimes people trim the extra off so you can’t see that it is an overlap so look closely. It is not recommended that you trim off the excess because as the liner shrinks it can pull out from under the top track. This type of liner is available in plain blue or with a printed bottom we suggest going with the printed bottom they don’t cost much more and they hide irregularities in the pool base such as settling and roots better. 


Will my deck be an issue?

When replacing an existing pool that has a deck attached the following has to be considered

Originally the deck was built after the pool. It is easier to build the deck to the pool than the pool to the deck. Every effort will be made to meet the two together as close as possible, however, modifications to the deck are usually necessary. You, the customer, will be responsible for this.

Another consideration is if the new pool is higher that the old pool how this will affect the deck to pool junction. We need to know if the deck meets to the side of the pool or goes over the top of the pool.

For Liner changes we need to know how the deck meets the pool to know if the deck will hinder taking the pool apart. If the deck goes over the top of the pool the customer can remove the deck boards that are over the uprights to lessen the chance the deck will be an issue. Another option may be raising the deck. Should the deck add a lot of time to the job this would be an extra charge. This is a rare occurrence and the crew would tell you before the job is started.  If you are not sure if you have an issue with the deck you can email a photo of this area to sales@tolispools.com

Example of a deck meeting the side of a pool as opposed to going over the top.


Will I need a sand delivery for a liner change or replacement pool?

If the pool was properly installed the first time sand should not have to be added when the liner is changed unless there was a major liner failure. If this has happened you will know because the sand will be spread across the yard. To add 1 inch of sand in most pools requires 1 to 3 tons of sand. This requires a second truck to come out to deliver the sand and a bobcat to put the sand in the pool. 

Most people find that for the little more it cost the foam bottom is better option. If you would like more info on this option click on the foam bottom option

If you need a sand delivery access to the back yard for the equipment is very important: 7 feet of width is needed for the bobcat.  When deciding how you would like the equipment to reach the site, consider that tire marks are likely.  If the ground is very soft, deep tracks may result. The homeowner is responsible for repairing any lawn damage. If this is a concern, we can plank the lawn 100Ft. for $100. To save this machining charge, homeowners have the option to move the sand themselves. Keep in mind this is 3-8 tons, plan on 2-3 hours.

This is an example of a major liner failure that would require a sand delivery if our foam base option is not being used. Washout larger than this may still need a sand delivery.